WHY BUY FROM US?
Buying gluten free sauces or condiments can be tricky as many contain gluten even though, gluten may not listed in the ingredients. Did you know something as simple as tomato ketchup may contain gluten?
This is because vinegar, which is present in tomato ketchup and in most other sauces, may have been made from barley malt ale; as barley is a gluten grain, any products you buy containing vinegar (also known as Alegar) may contain gluten in sufficient quantity to become an issue if you are sensitive to gluten. Our sauces and condiments are all analysed by UKAS accredited laboratories and officially certified gluten free before registration by Coeliac UK (CUK-M-211) and authorisation to display the Crossed Grain symbol. We can therefore guarantee that our gluten free sauces and condiments are in fact, gluten free.
SHIPPING & DELIVERY (DOMESTIC & INTERNATIONAL)
We aim to pick and pack your order within 1 to 2 business days. Business days for Random Gourmet are Monday - Friday excluding bank holidays. Your order will usually reach its destination within 10 days. Parcels may on occasion take longer than normal as a result of delays in the postal system. If your order does not arrive within 14 and you are concerned, get in touch and we will happily investigate. Contact us by email or call us on +44 (0)844 288 9720. If you are a UK customer and the items in your order which qualify for 'Free Shipping' total £149.99 or more, your order ships FREE!
RETURNS & REPLACEMENTS
All of our sauces are manufactured and packaged exclusively in Great Britain to the highest standards however, if in the unlikely event, your order does not reach you in a satisfactory condition; please notify us immediately. Upon return the faulty item within 14 days in its original packaging, we will replace the item (free of charge), issue a Credit Note (excluding post and packaging) if you have ordered via our website and have created an account or refund the item in full excluding post and packaging.
SECURE ONLINE SHOPPING
A padlock will be visible in the bottom right of your web browser, this means you are in secure mode – this should always be the case when entering personal or payment details. Being in secure mode means all your details are encrypted for increased security (256 bit). We use advanced encryption so that your card details cannot be seen.
We use the Secure Socket Layer (SSL) for all orders placed – this prevents you from inadvertently revealing any personal information
We use your card details to process your orders and we will ask for them for every order placed. The three digit card signature code will be required to place an order – this ensures that your card cannot be misused
Always close down your internet browser when you have finished shopping especially if you use a shared PC. This will delete temporary Internet cookies from any sites that you may have visited and ensure other users do not see your personal details..